Supplementary Terms for Public Authorities

The provider is Alexander Göcke, Gartenexpedition, Fellackerstr. 4a, 47495 Rheinberg, Germany. Service scope and packages result from the Service Description and the Price Sheet.

Contracts are generally concluded as annual contracts and billed in advance by invoice. Automatic renewal occurs only upon express confirmation by the client. A one-time setup fee may additionally apply.

For annual contracts below the relevant procurement thresholds, direct award is often possible. The provider supplies the customary documents: terms, these supplementary terms, DPA, service description, and price sheet. Assessing procurement-law admissibility is the client's responsibility.

Where personal data is processed on behalf, the Data Processing Agreement pursuant to Art. 28 GDPR applies. The municipal citizen front-end is designed so that no login is required for citizens and no unnecessary personal data is collected.

The provider takes recognised digital accessibility standards into account (oriented towards WCAG 2.1 AA / BITV 2.0) and develops the solution accordingly. Specific commitments may be agreed in the individual contract.

The client provides the content required for municipal branding (logo, colours, texts) and is responsible for its lawfulness. The provider may name the municipality as a reference customer after coordination.

The provider endeavours to ensure reliable provision. Support is provided via email to anfrage@gartenexpedition.de during normal business hours. Extended service commitments may be individually agreed.

After contract end, municipality-specific content is, on request, exported in a common format (e.g. CSV) and subsequently deleted within a reasonable period, unless statutory retention obligations apply.